Guest Experience Assistant Manager

• Earn £32,507 (live-on rate) per annum (our pay system is benchmarked, transparent and fair) 
• Full Time Permanent Contract

Use your leadership skills for good 

PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors. 

But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the younger generation.  

By joining PGL, you’ll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations.  Excited? So are we! 

Make a difference as a Guest Experience Assistant Manager

Reporting to the Guest Experience Manager, you’ll lead our activity & guest care teams, inspiring them to provide a magical & memorable PGL experience for our customers from the moment they arrive, through to waving them goodbye. 

This position is actively involved on site, overseeing our activities, ensuring the happiness and safety of our guests. This will be achieved through instilling a fun, friendly & supportive environment, including pastoral care & wellbeing responsibilities to ensure PGL is an incredible place to visit! 

You’ll also be comfortable working with data; able to understand complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll also be required to gather and analyse customer feedback & implement innovations to keep PGL growing & improving for the future.  

Is this you? 

• A proven manager of people within a guest / customer service environment; able to coach and develop teams to reach their full potential 
• A guest-centric outlook through being approachable and a great communicator 
• Superb organisational abilities and able to make data lead decisions   
• Enjoys problem solving and thrives when faced with a variety of complexities & deadlines  
• Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.  

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.  

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique. 

Fair pay and benefits for all 

• On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday. 
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations. 
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program  
• Sector leading family friendly policies and a contributory pension 
• Access to our financial wellbeing platform where you can borrow or save directly from your salary. 
• Free/discounted PGL breaks for your family & discounts at 800+ retailers. 

For a full Job Description and Personal Specification please click here.

For any enquiries specific to this role please email katy.morgan@pgl.co.uk

We hire the best talent and value a diverse, inclusive team; so, we are committed to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. 
However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.