Where: Ross-on-Wye
Contracted hours: Full-time
Job Type: Fixed Term
Pay: Competitive
Optional Accommodation: No
Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible Customer Service Advisor to join our friendly and dedicated team in ROSS-ON-WYE
THE ROLE
The
UK Schools & Groups department generates revenue in excess of £60 million
and as a Customer Services Advisor you will be liaising with teachers, youth
group leaders and uniformed groups (such as cubs, scouts, guides, and brownies)
to facilitate their bookings. You will provide a high level of customer service
in order to meet customers' needs and to secure future re-bookings
Working in a vibrant, open
plan office, you will play a crucial part in the continued growth and success
of PGL. Most of the contact you'll make will be over the phone which can often
be challenging, given the busy schedules teachers have to work to.
Key responsibilities include:
• Effectively managing all
pre-travel administration for PGL’s Adventure UK centre bookings, to ensure a
strong relationship is built with our customers;
• Meeting rebooking and
feedback targets;
• Developing an in-depth
knowledge of your customers and the centres they visit;
• Working with your
colleagues to ensure all customer needs are met and more often exceeded.
IS THIS YOU?
The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.
THE PACKAGE
We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.
For a full Job Description and Personal Specification please click here
For further information on this role please contact Caroline Luckett (Customer Services Supervisor) at caroline.luckett@pgl.co.uk.
We hire the best talent and value a diverse, inclusive team. However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually. More information on DBS checks is available on the gov.uk website.